Privacy Policy

Last updated: 21 July 2025

At Ascending Digital, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

1. What Information We Collect

When you visit our site or contact us, we may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URLs

  • Social media handles

  • Any messages or details you voluntarily submit via contact forms

This data is collected directly through our Squarespace forms and may also be collected via tools such as Meta (Facebook) Pixel and Gmail.

2. How We Use Your Information

We collect and use your information to:

  • Respond to enquiries

  • Provide our digital marketing services

  • Improve our website and offerings

  • Conduct internal analytics

  • Run paid advertising campaigns

  • Deliver email communications

  • Create personalized strategy audits tailored to your business

We do not sell, rent, or trade your personal data to third parties.

3. Tools and Services We Use

To support our operations, we use the following third-party platforms which may process your data:

  • Squarespace – Website hosting and form collection

  • Meta Pixel – For retargeting and ad optimization

  • Google – For analytics and form submissions

  • Gmail – For email correspondence

  • Canva – To create visual content

    These platforms have their own privacy policies and data handling procedures.

4. How We Protect Your Data

We take your privacy seriously and implement the following security measures:

  • SSL encryption on our website (via Squarespace)

  • Secure email systems (Gmail)

  • Limited access to personal data (team only)

  • Regular platform and password management practices

We do not store sensitive personal data (e.g. credit card details) on our site.

5. Your Rights (Australia)

As a user in Australia, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw your consent to be contacted

  • Lodge a complaint regarding the handling of your data

If you would like to exercise these rights, please contact us at: hello@ascendingdigital.com.au

6. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date above. We recommend checking periodically to stay informed.